Customer Service Mastery

Self-Service Customer Management (CSM07)


Description
Do you ever wonder why you’re still overwhelmed by calls in customer service, even though your company has self-service solutions? Most customers prefer self-service, but they still need to contact you if they can’t find the answers to their questions. That’s where self-service customer management comes in.

When it’s done well, self-service gives customers a better experience, and helps customer-service employees be more efficient. When it’s not done well, it can frustrate customers and add stress to employees. Fortunately, there are lots of methods you can use to boost the self-service experience.

By the end of this course, you’ll be able to:

•Distinguish between good self-service and bad self-service
•Recognize the advantages of providing good customer self-service
•Implement ways to improve self-service customer management

Why take this course?

This course is perfect for business owners and managers who want to deliver a better self-service experience. You’ll learn the difference between good and bad self-service, the benefits of giving a good self-service experience, and some methods to improve the management of self-service customers.

15 mins | SCORM | Takeaway Tasks

Content
  • Self-Service Customer Management
Completion rules
  • All units must be completed