Customer Service Mastery

High-Touch Customer Service (CSM06)


Description
Are you impressed when a business gives you a personal reply rather than an automated email response? Then you’ve probably been on the receiving end of high-touch customer service. This approach to customer service is a good way to keep customers loyal and find out more about them. But it’s easy to lose the personal touch in our high-tech world.

Even if you work in a digital business with lots of automation, you can still offer high-touch customer service. Once you have a good understanding of high-touch and low-touch approaches, you can decide how much high-touch customer service you need to offer. With a high-touch approach, you can give the customers that personal touch that keeps them coming back. By using a few strategies, you can create a more high-touch experience for the customers.

By the end of this course, you’ll be able to:

•Recognize the difference between high-touch and low-touch customer service
•Explain the benefits of offering high-touch customer service
•Create a high-touch experience for customers

Why take this course?

This course is ideal for anyone working in customer service. You’ll learn the difference between high-touch and low-touch customer service, the advantages of delivering a high-touch customer service, and some strategies to create a high-touch customer experience.

15 mins | SCORM | Takeaway Tasks

Content
  • High-touch Customer Service
Completion rules
  • All units must be completed