Course
Adopting a 'Customer First' Mindset (RA001)
$15.00
Retail Applied
Adopting a 'Customer First' Mindset (RA001)
Do you always remember to put the customer first? You want to do a great job, but there’s a lot to remember in retail. And you’ll probably face unexpected situations with customers you haven’t been trained for. But if you have a “customer...
Commercial and Product Awareness (RA002)
$15.00
Retail Applied
Commercial and Product Awareness (RA002)
Do you ever feel lost or even embarrassed when customers ask about a competitor or a new product and you simply don’t know the answer? If you’re confused about your industry, you can’t give your customers the excellent service they expect....
Coaching Retail Employees (RA003)
$15.00
Retail Applied
Coaching Retail Employees (RA003)
Are there people on your retail team who aren’t living up to their potential? You want everyone on your team to be happy, confident, and dynamic, but right now they’re just doing ok. Something needs to change. If you want everyone on your...
The Importance of Store Windows (RA004)
$20.00
Retail Applied
The Importance of Store Windows (RA004)
Do you ever spot a store window so eye-catching that you forget what you’re supposed to be doing and walk right in? That’s how important store windows are. With the rise of internet shopping, it’s difficult to get people into physical...
GDPR in a Retail Environment (RA005)
$15.00
Retail Applied
GDPR in a Retail Environment (RA005)
How do you feel about giving people your personal data? Y’know, your name, your favorite shoe brand? You might be protective over your data, or you might feel fine about giving it away. In online retail, you have a lot of power over your...
Ethical Retail (RA006)
$15.00
Retail Applied
Ethical Retail (RA006)
Have you ever bought yourself clothes just because they’re on sale, never to wear them, and end up throwing them in the trash months or years down the line? Or perhaps you’ve bought pre-prepared food that has unnecessary packaging, even...
Attention to Detail (RA007)
$15.00
Retail Applied
Attention to Detail (RA007)
Have you ever made a purchase using cash and left the store only to realize you’ve been given the wrong change? That can have implications, not only for the customer, but the individual, store, or company that made the error. Of course,...
Using your Initiative (RA008)
$15.00
Retail Applied
Using your Initiative (RA008)
Sometimes, a problem comes up and you don’t know how to solve it. So, you let someone else fix it, or at least ask for their help. But what if that’s not an option? Perhaps a customer approaches you with a particular issue you’ve never come...
Handling Complaints – Taking Ownership (RA009)
$20.00
Retail Applied
Handling Complaints – Taking Ownership (RA009)
We’ve all had a complaint about a product or service – even if we didn’t raise it with anyone. But how frustrating would it be if you did raise it with the company (or individual) and no one took ownership? It’s unlikely to be resolved,...
The Self-Service Experience (RA010)
$20.00
Retail Applied
The Self-Service Experience (RA010)
Self-service checkouts are amazing pieces of technology, but we’ve all heard those dreaded words: “Unexpected item in bagging area.” Luckily, technology has improved over the years since they were introduced, so using them has become a lot...

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