Course
The Importance of Brand (CSE02)
$20.00
Customer Service Essentials
The Importance of Brand (CSE02)
Know your brand. Would it surprise you to learn that knowing your brand is one of the best ways to provide top-notch customer service? A brand isn’t only a logo, a quirky name, or a social media presence – it’s also the knowledge and...
Customer Loyalty (CSE04)
$20.00
Customer Service Essentials
Customer Loyalty (CSE04)
Think back to any time you were rudely refused a refund, cold-called or received an impersonal birthday message from a stranger on LinkedIn, and you’ll realize you know exactly how to destroy a potential customer relationship. Keeping...
Handling Complaints Gracefully (CSE06)
$20.00
Customer Service Essentials
Handling Complaints Gracefully (CSE06)
It’s a well-known fact that everyone loves to give advice, but nobody likes to take it. And this doesn’t change because you’ve got your name on the office door, or you’re the employee of the year. But, unhappy employees or disgruntled...
Cross-selling and Up-selling (CSE07)
$20.00
Customer Service Essentials
Cross-selling and Up-selling (CSE07)
Imagine this: you’re in a salon booking an appointment for a basic haircut. The receptionist tells you that you can book with a different stylist – one with a fancy title – who’ll give you a better cut, but it will be pricier. You agree....
Technology (CSE09)
$20.00
Customer Service Essentials
Technology (CSE09)
We all know technology is great. Take electric motors – they work exceptionally well for Tesla. They’re eco-friendly and quiet. The invention is also thrilling because Tesla’s customers expect innovative changes. What would happen if...

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